Privacy Policy

This Privacy Policy explains how GoRaw (ABN 41 914 265 850) ("GoRaw," "we," "us," "our") collects, uses, and protects personal information when you visit our website at goraw.app (the "Website").

It applies to the Website only. The Go Raw mobile application is governed by a separate privacy policy made available within the app.

This Policy is designed to comply with the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act / CPRA, the Australian Privacy Act 1988 (Cth), and other applicable data-protection laws.

By using the Website, you acknowledge you have read and understood this Policy. If you do not agree, please do not use the Website.

2.1 Information You Provide

If you choose to interact with the Website (for example, by joining our waitlist, subscribing to updates, or contacting us), we collect the information you submit, which is typically your email address and any message content you send.

2.2 Information Collected Automatically

When you visit the Website, we automatically collect limited technical data:

• Device type, browser, and operating system;
• IP-derived approximate location (country and region only);
• Pages viewed, referring pages, and session duration;
• Date and time of access.

2.3 What We Do Not Collect

We do not collect:

• Health, medical, or biometric data;
• Precise GPS or geolocation data;
• Payment card details;
• Any "special category" or "sensitive" personal information within the meaning of GDPR Article 9, the Privacy Act 1988 (Cth), or the CCPA/CPRA.

We use the information we collect to:

We do not make automated decisions that produce legal or similarly significant effects on you.

We do not use your personal information to train, fine-tune, or develop artificial-intelligence models.

• We do not sell, rent, or trade your personal information.
• We do not share your personal information with third parties for their marketing purposes.
• We do not engage in cross-context behavioural advertising or "sharing" as those terms are defined under the CCPA/CPRA or other U.S. state privacy laws.

We use a small number of vetted service providers to operate the Website. They process your data only on our instructions and under written contracts that comply with GDPR Article 28 and equivalent obligations:

A current list is available on request.

We may also disclose information to professional advisers, regulators, or authorities where required by law.

The Website is operated globally and your information may be processed in countries outside your own, including Australia, the United States, the European Union, and the United Kingdom.

Where personal data is transferred from the EEA, UK, or other jurisdictions with cross-border-transfer rules, we rely on appropriate safeguards including the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement, and equivalent mechanisms under Australian Privacy Principle 8.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected:

• Waitlist and subscription emails: until you unsubscribe or request deletion;
• Enquiry correspondence: up to 3 years from resolution;
• Analytics and technical data: up to 24 months in identifiable form, then aggregated or deleted.

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS), access controls, and routine review of our security practices. No system is perfectly secure, and we cannot guarantee absolute security.

If a personal-data breach occurs that is likely to result in a risk to your rights, we will notify the relevant supervisory authority within 72 hours of becoming aware of it (in line with GDPR Article 33), and notify affected individuals where required by law.

Subject to applicable law, you have rights regarding your personal information. To exercise any right, contact team@goraw.app. We will respond within the timeframes required by law and will not retaliate against you for exercising your rights.

Rights for All Users

• Access the personal information we hold about you;
• Correct inaccurate information;
• Delete your information;
• Withdraw consent at any time (without affecting earlier processing);
• Unsubscribe from any marketing communications;
• Lodge a complaint with a supervisory authority.

Additional Rights — EEA, UK, Switzerland (GDPR / UK GDPR)

You also have the right to restrict processing, object to processing based on legitimate interests, and receive your data in a portable, machine-readable format. EEA users may complain to their local DPA; UK users may contact the Information Commissioner's Office.

Additional Rights — California and Other U.S. States

You have the right to know, delete, and correct your personal information; to opt out of sale or sharing (we do not sell or share); and to limit use of sensitive personal information (we do not collect any). You may designate an authorised agent to act on your behalf.

Additional Rights — Australia

You have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the right to access and correct your personal information, and to lodge a complaint with the Office of the Australian Information Commissioner.

Other Jurisdictions

Residents of jurisdictions with their own privacy laws — including Brazil (LGPD), Canada (PIPEDA), Japan, South Korea, Singapore, and others — have rights under their local laws, which we honour where applicable.

The Website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal information, contact team@goraw.app and we will delete it.

The Website uses cookies and similar technologies to operate, secure, and improve the site. For details on the categories we use, your choices, and how to manage them, see our Cookies Notice.

In jurisdictions that require prior consent (including the EEA and UK), we ask for your consent before setting non-essential cookies.

We may update this Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Effective Date" at the top and, where appropriate, notify you on the Website or by email. Your continued use of the Website after the effective date constitutes acceptance of the updated Policy.

For privacy questions, requests, or complaints:

Email: team@goraw.app

If you are not satisfied with our response, you may lodge a complaint with your local data-protection authority.